Branded and Trademarked Products

Branded and Trademarked Products

Last updated December 18th, 2023

QH Clothing | Beauty ("QH") is steadfast in its commitment to conducting business with utmost integrity and adherence to all applicable laws and regulations that govern the sale of branded and trademarked products. Our policy reflects our dedication to ethical sourcing practices, authentic product offerings, and transparent communication with brands and consumers alike.

Product Sourcing:

  • Authorized Dealers: QH exclusively procures branded and trademarked products from authorized dealers possessing a direct contractual relationship with their respective brands. These dealers are duly licensed for distribution, thereby ensuring compliance with all pertinent regulations governing intellectual property rights.

  • Transparency: For the sake of transparency, QH maintains an easily accessible list of authorized dealers for each brand, which can be provided upon request by either brands or regulatory authorities.

  • Documentation: QH diligently retains all necessary documentation substantiating authorization, inclusive of invoices, purchase orders, and supplier agreements, ensuring readiness for inspection by brands or authorized entities.

    • Compliance with Brand Guidelines:

    • Policies & Guidelines: QH thoroughly reviews and strictly adheres to all brand-specific policies and guidelines pertaining to product pricing, descriptions, imagery, marketing materials, and online representations to uphold the integrity of the brands we represent.

    • Prohibited Activities: Any actions contravening brand guidelines, such as unauthorized discounts, misleading claims, or improper utilization of trademarks, are firmly prohibited within QH’s operational framework.

    • Brand Communication: QH provides continuous open lines of communication with brands, promptly addressing concerns related to product representation or any perceived violations of policy to ensure collaborative compliance.

      • Intellectual Property & Trademarks:

      • Trademarks & Licenses: QH acknowledges and respects the intellectual property rights of all brands by ensuring that the use of trademarks and logos adheres strictly to existing licenses and applicable legal requirements.

      • Trademarks Disclaimer: On our website and within marketing materials, QH clearly articulates a disclaimer stating that it is not affiliated with any brands and operates exclusively as a reseller of trademarked products.

      • Third-Party Platforms: In all operations conducted on third-party platforms (e.g., Shopify), QH ensures full compliance with their intellectual property policies, actively avoiding actions that might infringe upon trademarks or breach platform terms.

        • Consumer Transparency & Protection:

        • Product Origin: QH is committed to consumer transparency by clearly disclosing the brand origin of all products, both on our website and on product packaging, thereby informing consumers of their purchase sources.

        • Authenticity Guarantee: QH offers a guarantee of authenticity for all branded and trademarked products sold through its channels, a guarantee supported by rigorous verification procedures and established relationships with authorized dealers.

        • Consumer Reporting: To uphold consumer protection, QH provides accessible means for consumers to report issues surrounding product authenticity or possible brand policy infractions. These channels may include dedicated online forms, specific email addresses, or customer service phone lines.

          • Proactive Compliance & Review:

          • Internal Training: QH routinely trains its personnel regarding this policy and relevant trademark legislation, ensuring that all staff members understand the appropriate handling, labeling, and marketing practices mandated by law and ethical standards.

          • Policy Review & Updates: This policy is subject to regular review and updates by QH, reflecting any changes in laws, regulations, and brand guidelines. The most recent version will always be accessible on the QH website.

          • External Audits: QH welcomes independent audits and inspections by brands or regulatory authorities, affirming our commitment to maintaining compliance with legal and ethical standards.

            • Enforcement & Consequences:

            • Violation Investigations: Any suspected violations of this policy are promptly investigated by QH, including investigations initiated by internal reports or consumer complaints.

            • Corrective Action: Upon confirmation of any violations, QH implements necessary corrective measures, which may encompass product removal, amendments to website content, staff retraining sessions, and, in serious cases, termination of relationships with non-compliant suppliers.

            • Legal Responsibilities: QH recognizes its legal obligations concerning trademark infringement or other violations arising from its activities and pledges full cooperation with any legal proceedings or investigations to resolve issues efficiently and responsibly.

              • Contact Us:

              For inquiries related to this policy or QH's practices regarding branded and trademarked products, please reach out to us at info@qhstore.uk.